Privacy Policy

# VoxNovaAAC Privacy Policy (Draft v1)

**Version:** 2026-03-12-v1  
**Last Updated:** 2026-03-12
**Company Legal Name:** VoxNova Inc. ("Company," "we," "us," or "our")

> IMPORTANT: This document is a **draft for legal counsel review** and is not legal advice.

## 1) Overview

This Privacy Policy explains how Company collects, uses, discloses, and safeguards information when you use VoxNovaAAC (the "Service").

The Service is designed to be used by adults (for example, Teachers and Parents) and may be used by Students under adult supervision.

## 2) Information We Collect

We may collect the following categories of information:

### 2.1 Account and Profile Information

- name, email address, and account role (for example, Teacher, Parent, Student);
- school/district information you provide (if applicable);
- settings and preferences (for example, voice/output preferences).

### 2.2 Student Information (Where Provided by Adults/Organizations)

If you are a Teacher, Parent, or authorized organization representative, you may provide student-related information to enable the Service.

This may include:

- student names or nicknames;
- classroom/roster or teacher assignment information;
- other information you choose to enter into the Service.

### 2.3 User Content

The Service enables creation and upload of content such as:

- communication boards, button labels, and speech text;
- images and audio you upload or record.

### 2.4 Usage, Device, and Technical Data

We may collect information about how the Service is accessed and used, including:

- IP address, browser type, device identifiers (where available), and timestamps;
- pages visited and interactions with features;
- error logs and diagnostic data (for example, to troubleshoot issues or improve reliability).

### 2.5 Billing and Payments

If you purchase a paid plan, payment processing is handled by Stripe. Company may receive limited billing-related information (for example, subscription status, plan tier, and last four digits or card brand where provided by Stripe), but Company does not receive or store your full payment card number.

## 3) How We Use Information

We may use information to:

- provide, operate, maintain, and improve the Service;
- create and manage accounts, roles, and permissions;
- enable offline features and synchronize data when connectivity is restored;
- process transactions and manage subscriptions;
- communicate with you about support, updates, and service-related notices;
- prevent fraud, abuse, and security incidents;
- comply with legal obligations.

## 4) How We Share Information

We may share information with:

- **Service providers** that help us operate the Service, such as:
  - **Stripe** (payment processing);
  - **Google services** (including **Google Cloud**, **Firebase**, and **Google Workspace**) for hosting, authentication, storage, analytics/operations, and related infrastructure.
- **Legal and safety disclosures** where required by law, court order, or to protect rights, safety, and security.

We do not sell or rent your personal information.

## 5) Cookies, Offline Storage, and Similar Technologies

The Service may use cookies and similar technologies for:

- authentication and maintaining sessions;
- storing preferences;
- supporting offline functionality, including local storage and/or browser databases;
- caching content (including media) for performance and offline playback.

You can control cookies and local storage through your browser and device settings. Clearing site data may remove offline content and require re-login.

## 6) Data Retention

We retain information for as long as needed to provide the Service and for legitimate business purposes, such as:

- maintaining account functionality and records;
- security, fraud prevention, and abuse monitoring;
- complying with legal obligations;
- dispute resolution and enforcement of agreements.

Retention periods may vary depending on role (Teacher/Parent/Student), subscription status, and contractual requirements with schools/districts.

## 7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet or electronic storage is 100% secure.

## 8) Student and Children's Privacy

The Service is intended to be used by adults (Teachers/Parents) and may be used by Students under adult supervision.

Teachers, Parents, and customer organizations are responsible for obtaining any required notices, permissions, and consents for student information and any uploaded content (including student images/audio), consistent with applicable law.

## 9) Your Choices and Requests

You may request access, correction, or deletion of certain information by contacting us at: [INSERT PRIVACY CONTACT EMAIL].

We may need to verify your identity before fulfilling certain requests.

## 10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the version/effective date and, for material changes, provide notice as required by law.

## 11) Contact

Privacy questions and requests:

- **Email:** CustomerSupport@VoxNovaAAC.com