# VoxNovaAAC Terms of Service / Service Agreement
**Version:** 2026-05-19-v4
**Last Updated:** 2026-05-19
**Company Legal Name:** VoxNova Inc. ("Company," "we," "us," or "our")
## 1) Acceptance of Terms
By creating an account, signing in, or using VoxNovaAAC (the "Service"), you agree to be bound by this Service Agreement ("Agreement"). If you do not agree, do not use the Service.
If you are entering into this Agreement on behalf of a school, district, organization, or another legal entity, you represent that you have authority to bind that entity.
## 2) Eligibility and Account Authority
You must be legally capable of entering contracts in your jurisdiction.
- Teacher, Parent, District Administrator, and School Administrator accounts must be created and managed by an adult user.
- Student use may occur under supervision of a parent, guardian, school, or authorized educator.
- A single account may legitimately hold more than one role (for example, a Teacher who is also a Parent of a Student using the Service).
- You are responsible for safeguarding account credentials and all activity under your account.
## 3) Service Description
VoxNovaAAC is an augmentative and alternative communication (AAC) platform delivered as a web application and a Capacitor-based mobile/tablet application. The Service supports, among other things:
- creation and editing of communication boards and buttons (including labels, speech text, images, recorded audio, and text-to-speech output);
- assigning boards and content to students and managing role-based access (for example, Teacher, Parent, Student, District Admin, School Admin);
- student-friendly playback with accessibility and output preferences (including a sentence strip and large-tile modes);
- offline-capable student and teacher features with later synchronization (including cached boards/media and queued interaction events);
- creation, delivery, and sharing of lesson decks and individual lessons, including text, images, shapes, charts, audio, and video objects;
- teacher planning, classroom rosters, calendars (district-, school-, and teacher-level), standards alignment, and sub-plans;
- IEP goal authoring, progress monitoring, charts, and data-collection tools (including ARIS-style data sheets);
- messaging between users (for example, teacher-parent, teacher-teacher, teacher-administrator, and school-level messaging), including attachments, reactions, and read receipts;
- invitations to connect families and co-educators (for example, teacher-to-parent invites, teacher peer discovery);
- interaction logging, event telemetry, reporting (including CSV export), and error diagnostics;
- billing and subscription management via Stripe.
## 3.1) VibeCoded Development Disclosure
VoxNovaAAC is developed with the assistance of AI-powered coding tools (including PyCharm AI features and WindSurf) to support development efficiency. We believe in transparency about how the Service is built.
**Development Tools Used:**
- PyCharm IDE with AI-assisted code completion and debugging features
- WindSurf AI coding assistant for code generation and review support
- Additional AI tools for security scanning and code review
**Our Development Process:**
- Our process includes human review of AI-assisted code before deployment
- We endeavor to follow industry best practices for AI-assisted software development
- Human developers make final decisions on architecture, security implementations, and feature design
- AI tools assist development but do not replace human judgment or oversight
- Like all software development approaches, AI-assisted development may introduce bugs or require ongoing optimization
**Data Handling in Development:**
- Our development process is designed so that customer data is not used as input to train external AI models
- We endeavor to maintain separation between development tooling and production customer data
- No development tooling configuration can be guaranteed in perpetuity, and this section describes our current practice
By using VoxNovaAAC, you acknowledge that the Service is developed using AI-assisted tools and that, like all software, it may contain defects or require ongoing improvements.
## 4) Not Medical or Emergency Services
The Service is not a medical device, clinical diagnosis system, therapy, or emergency response service. The Service is a communication and classroom tool; any educational, clinical, or IEP-related use remains the responsibility of qualified professionals and caregivers.
- Do not rely on the Service for emergency communications.
- In emergencies, contact local emergency services immediately.
## 5) Accounts, Roles, Permissions, and Devices
Role-based access and visibility controls apply (for example, Teacher, Parent, Student, School Admin, District Admin, App Admin).
You agree to:
- provide accurate account information;
- use only role permissions assigned to you;
- not attempt to access data or functionality outside your authorization.
The Service may enforce per-account device and session limits. For example, the Service may limit the number of concurrently active sessions/devices per account and automatically sign out the oldest active session when a new session would exceed the limit. You acknowledge this behavior and agree that sessions may end without additional notice.
## 6) Acceptable Use and Prohibited Conduct
You will not:
- violate applicable laws or third-party rights;
- upload unlawful, abusive, defamatory, explicit, nude, sexual, exploitative, harassing, or infringing content;
- misuse student data, images, audio, or personal information;
- attempt to reverse engineer, disrupt, or compromise the Service;
- use the Service to transmit malware, spam, or fraudulent content.
We may suspend or terminate access for violations, suspected violations, or security concerns. Where feasible, we will provide notice; however, in some cases (for example, to prevent harm, comply with legal requirements, or address an urgent security risk), suspension or termination may occur without prior notice.
Community-shared boards, buttons, images, audio, labels, and related metadata must be appropriate for educational and AAC use. If any community-shared item is flagged by another user, Company may immediately pause the contributor's ability to share additional content to the community while an administrator reviews the report. Explicit or nudity-related reports may also result in immediate removal from public community access. After review, Company may restore sharing access, keep the pause in place, or impose a time-limited or permanent community-sharing ban.
## 7) User Content and Licenses
"User Content" includes boards, button labels, speech text, images, audio, and related data uploaded or entered by users.
You retain ownership of User Content you own. You grant Company a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and store User Content solely to operate, secure, improve, and support the Service.
You represent and warrant you have all necessary rights and permissions for User Content, including permissions for student/child images or audio where applicable.
## 8) Education and Child Data Responsibilities
Where applicable, customer organizations (including schools/districts) are responsible for:
- obtaining required notices/consents under applicable law (including, where relevant, education-record privacy laws, children's privacy laws, and similar student-privacy protections);
- determining lawful basis for data processing;
- configuring user access according to institutional policy.
Company will process data consistent with this Agreement and our Privacy Policy.
Student education records are processed at the direction of the school, district, or authorized adult account holder. Parent or guardian requests involving school-controlled education records should generally be submitted through the responsible school or district. Export, deletion, and access to student information may be limited by education-record retention obligations, audit requirements, security needs, or contractual commitments to schools and districts.
## 9) Privacy and Security
Our data handling practices are described in the Privacy Policy: /privacy.
You acknowledge:
- offline activity may be transmitted and synced when connectivity is restored;
- no system is 100% secure;
- you are responsible for device-level security controls (screen lock, access control, etc.).
## 10) Fees, Plans, Add-Ons, and Quotas
The Service may be offered on a tiered plan model, which may include:
- a free tier with limited quotas (for example, limits on the number of boards, buttons, and linked users);
- a base paid subscription tier with expanded quotas;
- add-on units that may be purchased in quantity to further increase quotas (for example, additional boards, buttons, or users, subject to role-specific caps where applicable).
Exact quotas, prices, and any role-specific caps will be presented at purchase or in an order form and may be updated by Company. Administrative users may adjust non-pricing quotas within their permissions; pricing is controlled through Stripe.
Unless stated otherwise:
- fees are non-refundable;
- taxes are your responsibility;
- subscription terms auto-renew unless canceled before renewal.
Company may change pricing or plan features with advance notice as required by law or contract.
### 10.0 Beta Access
Company may offer beta access to some features, with capacity caps and a waitlist. Beta access may be limited, changed, or withdrawn at Company's discretion. Beta features are provided "as is" and may be subject to additional terms presented in-product.
### 10.1 Payment Processing (Stripe)
If you purchase a paid plan, payments may be processed by Stripe, Inc. and its affiliates ("Stripe").
You acknowledge and agree:
- you may be required to maintain a valid payment method on file with Stripe;
- your payment information is provided directly to Stripe and is handled subject to Stripe's terms and privacy practices;
- Company does not store your full payment card number and does not control Stripe's systems;
- by submitting payment information, you authorize Company (through Stripe) to charge applicable fees, taxes, and renewal charges.
Stripe's terms and privacy policy are available at:
- https://stripe.com/legal
- https://stripe.com/privacy
### 10.2 Renewals, Cancellation, and Refunds
Unless otherwise stated at checkout or in an order form:
- subscription fees (including any setup fees) are charged in advance and are non-refundable;
- canceling a subscription stops future renewals, but does not retroactively refund amounts already paid;
- access to paid features may continue until the end of the current billing period.
### 10.3 Failed Payments, Disputes, and Chargebacks
If a payment fails or is reversed (including through a chargeback), Company may (subject to applicable law):
- retry the payment method;
- suspend or limit access to paid features until payment is successfully completed;
- require updated payment information to continue service.
You agree to contact Company before initiating a chargeback so we may attempt to resolve billing issues.
## 11) Device, Availability, and Offline Behavior
The Service may enforce account/session limits and technical controls.
You acknowledge:
- access may be interrupted for maintenance, outages, or third-party dependency failures;
- offline behavior can delay uploads/sync and may create temporary reporting differences until synchronization completes.
## 12) Data Retention, Export, and Deletion
Data retention may vary by role, subscription, and legal obligations.
Requests for data export or deletion can be sent to CustomerSupport@VoxNovaAAC.com. Adult users may also manage or delete certain data directly through the Service where supported (for example, editing profile information, removing a student from a class, or deleting user-created content).
Some data may be retained as required by law, contract, security, fraud prevention, or legitimate audit requirements.
## 13) Third-Party Services
The Service integrates third-party infrastructure and services, including but not limited to:
- **Stripe, Inc.** — payment processing and subscription billing;
- **Google LLC / Google Cloud** — including Cloud Run, Firebase Authentication, Cloud Firestore, Cloud Storage, Firebase Hosting, and Firebase Cloud Messaging for push notifications;
- email delivery providers used to send invitations, notifications, and support mail;
- error-tracking and ticketing integrations used internally for diagnostics (for example, GitHub Issues automation).
Company does not control third-party providers and is not responsible for outages or failures attributable to those providers. Your use of third-party services may also be subject to those providers' terms. This does not limit any responsibility Company may have that cannot be limited under applicable law.
## 14) Intellectual Property
The Service, including software, design, content (excluding User Content), and trademarks, is owned by Company or its licensors and protected by law.
**AI-Assisted Development:**
- Code developed with AI assistance is intended to be the exclusive property of Company to the extent permitted by applicable law and the terms of the development tools used
- Company endeavors to use AI-assisted development tools in compliance with their respective licensing terms
- Company endeavors to maintain appropriate licenses and permissions for development tools used
- Intellectual property ownership of AI-assisted output is subject to applicable law and tool provider terms, which may evolve; Company makes no warranty as to the intellectual property status of AI-generated code components beyond its good-faith compliance efforts
Except for limited access rights granted under this Agreement, no rights are transferred.
## 15) Feedback
If you provide ideas, suggestions, or feedback, Company may use them without restriction or compensation, to the extent permitted by law.
## 16) Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Without limiting the foregoing, Company does not warrant that:
- speech/audio output will be accurate or suitable for any particular purpose (including where output depends on user-entered content);
- the Service will be uninterrupted, error-free, or free of data loss;
- VibeCoded development processes will produce code without any bugs or security vulnerabilities;
- AI-generated code suggestions will always represent the most optimal or efficient solutions possible;
- AI development tools will operate without technical limitations or errors.
**AI-Assisted Development Note:**
Our development process includes human review of AI-assisted code and endeavors to follow industry best practices. Like all software development, this process may introduce defects that require identification and resolution through testing and ongoing review.
## 17) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF:
1. ONE HUNDRED U.S. DOLLARS (USD $100.00), OR
2. THE AMOUNTS PAID BY YOU TO COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
**AI-Assisted Development:**
Company is not liable for defects, bugs, or security vulnerabilities that may arise from the use of AI-assisted development tools beyond Company's reasonable control. Liability for any issues related to AI-assisted development is subject to the same aggregate cap and exclusions set forth in this Section.
Some jurisdictions do not allow certain limitations, so some limits may not apply.
## 18) Indemnification
You agree to defend, indemnify, and hold harmless Company and its officers, directors, employees, and agents from claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to:
- your User Content;
- your misuse of the Service;
- your violation of this Agreement or applicable law;
- your infringement of third-party rights.
## 19) Suspension and Termination
Company may suspend or terminate access immediately for security risks, abuse, suspected fraud or payment disputes (including chargebacks), legal requirements, or material breach. Where feasible, Company will provide notice.
Company may also restrict specific features without terminating the entire account. For example, Company may pause or ban community-sharing privileges after reported or confirmed misuse while allowing continued access to private boards, assigned student communication tools, and other permitted account features.
Upon termination:
- your right to use the Service ends;
- certain provisions survive (for example, IP, disclaimers, liability limits, indemnity, dispute terms).
## 20) Governing Law and Venue
This Agreement is governed by the laws of the State of North Carolina, excluding conflict-of-laws rules.
Any court proceedings permitted under this Agreement must be brought in Wake County, North Carolina, and each party consents to personal jurisdiction there.
## 21) Arbitration and Class-Action Waiver
### 21.1 Agreement to Arbitrate
Any dispute, claim, or controversy arising out of or relating to this Agreement or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules (or, where applicable, the AAA Commercial Arbitration Rules), as in effect at the time the dispute is filed, except as otherwise required by law. The AAA rules are available at www.adr.org.
### 21.2 Arbitration Venue and Procedure
Arbitration will occur in Raleigh, North Carolina, or as otherwise agreed by the parties. For disputes where the amount in controversy does not exceed $25,000, either party may elect to conduct the arbitration entirely by telephone, videoconference, or written submission.
### 21.3 Class-Action Waiver
To the fullest extent permitted by law, disputes must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
### 21.4 Small Claims / Injunctive Relief Carve-Outs
Either party may seek relief in small claims court (where eligible) and seek injunctive or equitable relief for misuse, infringement, or security breaches in a court of competent jurisdiction.
### 21.5 Opt-Out (if required by counsel)
You may opt out of the agreement to arbitrate by sending written notice to CustomerSupport@VoxNovaAAC.com with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting this Agreement. Your notice must include your name and the email address associated with your account. If you opt out, neither party may require the other to participate in arbitration, and disputes will be resolved as set forth in Section 20. Opting out does not affect any other provision of this Agreement.
## 22) Changes to This Agreement
Company may update this Agreement from time to time.
For material changes:
- Company will update the version/effective date;
- users may be required to re-accept before continued access.
Continued use after the effective date of updated terms may constitute acceptance where permitted by law.
## 23) Notices and Contact
General support/privacy inquiries/Legal notices to Company:
- **Email:** CustomerSupport@VoxNovaAAC.com
## 24) Miscellaneous
- Entire Agreement: This Agreement and referenced policies form the entire agreement regarding the Service.
- Severability: If a provision is unenforceable, the remainder remains in effect.
- No Waiver: Failure to enforce any provision is not a waiver.
- Assignment: You may not assign this Agreement without Company consent; Company may assign in connection with merger, acquisition, or asset transfer.
- Force Majeure: Company is not liable for delays/failures caused by events beyond reasonable control.
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By clicking "I agree," you acknowledge you have read and agree to this Service Agreement.